The Best Questions to Ask in a Hospitality Job Interview. 👏🏻

When preparing for a hospitality job interview, most candidates focus on answering questions. However, asking the right questions is just as important! It shows employers that you're genuinely interested in the role and helps you determine if the job is the right fit for you. Here are the best questions to ask in a hospitality job interview to impress hiring managers and boost your chances of landing the job.

1. What Are the Key Responsibilities of This Role?

This question helps you understand what’s expected of you beyond the job description. Hospitality roles can be diverse, and responsibilities may vary depending on the business type—whether it’s a hotel, restaurant, or event venue.

2. What Skills and Qualities Do You Look for in an Ideal Candidate?

Every hospitality employer has specific traits they value. Asking this question allows you to highlight your strengths and align them with what the employer is looking for, whether it’s customer service skills, teamwork, or problem-solving abilities.

3. How Do You Handle Staff Training and Career Development?

The hospitality industry thrives on skill development and growth. Employers appreciate candidates who are eager to learn and advance. This question also helps you determine whether the company offers career progression, hospitality training programs, or internal promotions.

4. What Are the Biggest Challenges Facing This Role?

Understanding potential challenges allows you to show that you are proactive and ready to handle them. Hospitality jobs can be demanding, so discussing challenges like high customer expectations, peak-time pressures, and multitasking will demonstrate your readiness for the role.

5. Can You Describe a Typical Workday in This Position?

This question gives you insight into the daily workflow, team dynamics, and customer interaction. It helps you gauge whether the role aligns with your expectations and experience.

6. How Does the Team Work Together During Busy Periods?

Teamwork is essential in hospitality. Asking about collaboration, communication, and staff support during peak hours shows your interest in being a team player.

7. What Do You Enjoy Most About Working Here?

This question shifts the focus to the interviewer and gives you a glimpse into the company culture. A positive response can reassure you about a great work environment, while hesitation may indicate underlying issues.

8. What Are Your Expectations for This Role in the First Three Months?

Understanding onboarding expectations, probation periods, and early performance goals helps you prepare for success from day one.

9. How Does the Company Handle Customer Service Excellence?

Customer service is at the heart of hospitality. Learning about the company’s guest service standards, complaint resolution processes, and quality expectations gives you a sense of what’s required.

10. What Are the Next Steps in the Hiring Process?

Ending the interview with this question shows professionalism and interest in moving forward. It also provides clarity on the recruitment timeline, follow-up process, and decision-making timeframe.

Final Thoughts

Asking the right questions in a hospitality job interview not only makes a great impression but also helps you make an informed career decision. At Exccel Recruitment, we connect top talent with the best hospitality jobs. Ready to find your next opportunity? Submit your CV today and let us help you land your ideal role!